General help
Get help using DwellMetry.
Public help covers sign-in, current capabilities, and general readiness questions. Household-specific questions require sign-in so they stay attached to the authorized household.
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Current help topics
- Signing in, signing out, or recovering access
- Understanding current records and scientific-readiness boundaries
- Finishing setup for an authorized household
There is no public question form or unverified contact destination. Do not put an address, account number, payment detail, password, serial number, document, or urgent safety information into a URL.
Quick answers
Can public support inspect my household?
No. Household-specific assistance starts only after normal authentication and household authorization.
Can support make an advanced model ready?
No. Support can explain requirements, but cannot replace measurements, data quality, validation, required permission, or safety checks.
What if I see an urgent home hazard?
Do not wait for product support. Use appropriate emergency services or a qualified professional for the hazard.