Account recovery
Help signing in.
You can use this page without signing in. Never send anyone your password, verification code, or recovery code.
Start again with your original account. You do not need to recreate your home or buy another subscription.
Which sign-in method should I use?
Your secure sign-in provider
Continue to the secure sign-in provider and use the same identity you used before. Its own verified recovery controls remain outside DwellMetry.
Different provider identities are not automatically linked when their email text matches. If your home is missing, return to your original sign-in method instead of recreating the home or purchasing another subscription.
Expired link, wrong account, or missing workspace?
Expired link or the wrong account?
Start a fresh sign-in from this browser. Use the newest sign-in tab and allow cookies for the sign-in flow. Do not reuse an old callback or verification link.
Signed in, but no workspace access?
Sign-in, invitation acceptance, and household membership are separate checks. Use the account associated with the invitation or household. Changing recovery details does not grant access, and this page cannot tell whether an account exists.
If your browser displays a dangerous-site warning, go back to safety. Do not bypass it or enter credentials on the warned page.